Terms and conditions of the online store.

1. DEFINITIONS
2. GENERAL PROVISIONS
3. ENTERING INTO THE PURCHASE – SALE AGREEMENT
4. RIGHTS AND RESPONSIBILITIES OF THE BUYER
5. RIGHTS AND RESPONSIBILITIES OF THE SELLER
6. PRICES AND PAYMENT FOR GOODS
7. DELIVERY OF GOODS
8. RECEIPT, STORAGE AND WAREHOUSING OF GOODS
9. QUALITY AND WARRANTY OF GOODS
10. REFUSAL FROM THE AGREEMENT AND RETURN OF GOODS
11. DISCOUNTS AND PROMOTIONS
12. LIABILITY OF THE PARTIES
13. PROVISION OF INFORMATION
14. FINAL PROVISIONS
15. CONTACT INFORMATION AND DETAILS

Ecosphere's terms and conditions apply equally to all customers.
The relationship between Ecosphere, acting on behalf of the legal entity SIA Creative Research Agency (registration code 40103563085; address Liduma iela 2-1, LV-1079, Riga, Latvia) and the buyer is governed by the following general terms and conditions drawn up by SIA Creative Research Agency, as well as the applicable laws of the Republic of Latvia, in particular the Law of Obligations Law, the Consumer Protection Law, the Trading Law, the Information Society Services Law, the Waste Law and Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution between consumers.

1. DEFINITIONS

1.1 Seller – SIA Creative Research Agency, a company established and operating under the laws of the Republic of Latvia, registration number: 40103563085, legal address: Liduma iela 2-1, LV-1079, Riga, Latvia, VAT payer number: LV40103563085.

1.2 Buyer – an individual or legal entity making a purchase of goods or services in the online store or using the ecosphere.eu online store.

1.3 Online store – Ecosphere online store, located at: www.ecosphere.eu.

1.4 Purchase and Sale Agreement – ​​a purchase and sale agreement for goods concluded between the Buyer and the Seller in accordance with the rules of purchase and sale in the online store.

1.5 Order pick-up point – a point for picking up and receiving goods that belongs to and is managed by SIA Creative Research Agency.

1.6 Rules – these rules for the purchase and sale of goods remotely, on the basis of which the rights and obligations of the Buyer and the Seller, the conditions for the purchase of goods and services offered by the Seller, as well as their payment, the procedure for the delivery and return of goods and the provision of services, the responsibility of the parties and other provisions related to the purchase and sale of goods and services in the online store are established.

2. GENERAL PROVISIONS

2.1 These Rules are a mandatory document that establishes the mutual rights, obligations and responsibilities of the Buyer and the Seller, as well as other provisions related to the purchase and sale of goods and services offered by the Seller when the Buyer purchases goods or services in the Online Store.

2.2 Registration is carried out by filling in the registration form and specifying the required data (hereinafter referred to as the Registration Data). The Buyer is responsible for the correctness, confidentiality and (or) safety of the Registration Data.

2.3 Trading activities in the online store are carried out from the territory of the Republic of Latvia.

2.4 The Seller has the right to make changes to the Rules. Changes to the Rules come into force from the moment of their publication in the Online Store. After the publication of changes to the Rules, any of the possible ways of using the Online Store is automatically considered consent to the changes in the Rules.

2.5 The definition of “Goods” hereinafter in the Rules includes such concepts as goods and services, unless another definition is specified or does not go out of context.

3. ENTERING INTO THE PURCHASE – SALE AGREEMENT

3.1 Purchase of goods in the online store can be made only after familiarization with the Privacy Policy of the online store. Purchase of goods in the online store can be made by registered and unregistered Buyers. Before registration, the Buyer is also obliged to familiarize himself with the Privacy Policy of the online store. After the Buyer registers in the online store, it is considered that he has familiarized himself with the Privacy Policy and agrees with it.

3.2 Registration is carried out by filling in the registration form and specifying the required data (hereinafter referred to as the Registration Data). The Buyer is responsible for the correctness, confidentiality and (or) safety of the Registration Data.

3.3 To purchase goods, the Buyer must place an order in the online store by filling out an electronic order form.

3.4 A sales contract is concluded for each order of the Buyer.

3.5 The sales contract between the Buyer and the Seller is considered concluded when the Buyer in the Online Store
• places an order and a shopping cart, in accordance with the Seller's instructions, and specifies the address for delivery of the goods or the method of receiving the goods;
• confirms familiarization with the Rules, selects the payment method and makes full payment for the order;
• The Seller confirms the Buyer's order on the screen and/or by sending information about the order and a confirmation notification (by email and/or phone) and/or a VAT invoice.
In cases where the Buyer does not agree with part or all of the Rules, the Buyer cannot order goods.

3.6 Before concluding the sales contract, the Seller may send the Buyer other interim confirmations, for example, confirmation of receipt of payment for the order, etc.

3.7 The sales contract is valid until the obligations under this contract are fully fulfilled. The sales contract is considered fulfilled when the goods are transferred to the Buyer in accordance with the procedure established by the Rules and the legislation of the Republic of Latvia.

3.8 After the Buyer’s order is confirmed, the Buyer undertakes to pay for the goods and accept the goods ordered in the online store.

3.9 The Seller has the right not to confirm the Buyer's order if the Buyer does not fulfill all the conditions of the order for goods, if the Seller does not have the goods requested by the Buyer, the Buyer has not confirmed agreement with the Rules, and/or due to other reasons that are individually indicated to the Buyer.

4. RIGHTS AND RESPONSIBILITIES OF THE BUYER

4.1 The Buyer has the right:

4.1.1 make purchases in the Online Store in accordance with the Rules and other instructions of the Seller and in accordance with the legislation of the Republic of Latvia;

4.1.2 The Buyer has the right to withdraw from the Purchase and Sale Agreement concluded in the Online Store by notifying the Seller in writing no later than 14 (fourteen) days in accordance with the Regulations of the Cabinet of Ministers of the Republic of Latvia No. 255 “Remote Contract Rules” dated May 20, 2014 and these Rules;

4.1.3 To return and/or replace low-quality goods and/or goods with improper assembly, and also has the right to use the guarantees provided for the goods;

4.1.4 Other rights provided for in the Rules and/or in the legislation of the Republic of Latvia.

4.2 The Buyer undertakes to:

4.2.1 pay the price of the ordered goods and their delivery, also make other payments (if such are specified when concluding the purchase and sale agreement) and accept the ordered goods;

4.2.2 upon receipt of the goods, inspect and check them, and also, in the manner established by the Rules, inform the Seller of damage during delivery, obvious visible defects of the goods, or non-compliance of the model or completeness of the goods with the Buyer’s order;

4.2.3 check the quality of the purchased goods by notifying the Seller by e-mail: info@ecosphere.eu about any discovered defects in the goods that could not be seen upon receipt of the goods;

4.2.4 when choosing delivery of goods or other services offered by the Seller, provide the conditions for their implementation, and make the appropriate payment for the services provided;

4.2.5 pay the costs of returning the goods, if they need to be paid by the Buyer.

4.2.6 promptly update information in the event of changes to the Buyer’s Registration Data or information regarding the delivery of goods;

4.2.7 not to use the Internet store in a way that may limit the operation of the Internet store, its security, integrity, or may limit the ability of other persons to use the Internet store;

4.2.8 comply with other requirements established by the Rules and the legislation of the Republic of Latvia.

5. RIGHTS AND RESPONSIBILITIES OF THE SELLER

5.1 The Seller has the right:

5.1.1 restrict or suspend the Buyer's access to the Order and Pick-up Point without warning, and also cancel the Buyer's registration if the Buyer attempts to damage the operation of the Online Store and the Order Pick-up Point and/or violates its obligations; the Seller is not liable for any losses incurred by the Buyer in connection therewith;

5.1.2 temporarily or permanently terminate the activities of the Online Store, make changes to the Online Store or its individual parts, to all or any of its contents, limit purchases made in it, change the store's e-mail address, limit the number of registered Buyers without prior notice to the Buyer; the Seller shall not be liable for any negative consequences caused by such actions in relation to the Buyer;

5.1.3 make changes to the Rules, product prices, purchase conditions and/or any other instructions related to the Online Store by publishing information about the changes in the Online Store.

5.2 The Seller undertakes to:

5.2.1 respect the privacy of the Buyer, ensure the safety of his data, except for cases provided for by the legislation of the Republic of Latvia and the Privacy Policy of the Online Store;

5.2.2 If the Seller cannot sell the goods ordered by the Buyer, the money for the paid goods/order will be returned within 14 (fourteen) business days;

6. PRICES AND PAYMENT FOR GOODS

6.1 Prices for goods in the online store and/or in the order are indicated including VAT.

6.2 The goods are sold to the Buyer at the prices valid in the store at the time of ordering the goods. The specific price of the goods and the total amount for the goods are indicated after placing the shopping cart in the online store. If the Buyer does not agree with the indicated price, he cannot continue the procedure for ordering the goods and cannot order the goods.

6.3 The price of the goods does not include the cost of delivery of goods and services that the Buyer may order from the Seller. Unless otherwise specified, the delivery service of goods and other services shall be paid by the Buyer.

6.4 Products in the online store can only be purchased by making an advance payment. When purchasing products in the online store, you can pay using the methods specified in the online store.

6.5 The document on the purchase of goods is a VAT invoice, available to the Buyer in the Buyer's profile, from where the Buyer can download and/or print it. Electronic documents are valid without a signature.

6.6 The price of the goods after the Seller has confirmed the order may change only in exceptional cases, when the price of the goods has changed due to a technical error in the information systems, correction of obvious errors (having the nature of an oversight) or other objective significant reasons beyond the control of the Seller. If in such a case the Buyer does not agree to purchase the goods at the new price, the Buyer may refuse the order by informing the Seller by e-mail: info@ecosphere.eu. In the event of cancellation of the order in the manner provided for in this clause, the Seller undertakes to return to the Buyer all amounts paid by him for such cancelled order, in the manner established in clause 5.2.2. If the Buyer wishes to purchase the goods at the new, correct price, the Buyer must place a new order.

7. DELIVERY OF GOODS

7.1 The methods of delivery of goods to the Buyer are indicated after the Buyer has created a shopping cart in the online store and indicated the delivery address.

7.2 After the Buyer has selected the delivery service for the goods, the Buyer sees the price for the delivery of the goods at the end of the order, before choosing the payment method and/or making the payment. The price for the delivery of the goods is paid in advance, together with the payment for the goods.

7.3 The Buyer undertakes to indicate the exact place of delivery of the goods.

7.4 The goods are delivered by the Seller or his authorized representative.

7.5 The Buyer will be informed of the date and time of delivery of the goods by e-mail and/or by telephone. The Buyer may be informed in person of a different time for delivery of the goods. The Seller does not guarantee that the goods will be delivered in all cases within the timeframes specified in the Rules and/or elsewhere in the Online Store, nor within the timeframes for delivery of the goods individually specified to the Buyer, especially if the ordered goods are not in the Seller's warehouses. The Seller undertakes to make every effort to ensure that the goods are delivered as quickly as possible.

7.6 When ordering the delivery service, the Buyer is obliged to specify the exact delivery location and provide conditions for unloading the goods (open the gate, raise the barrier, open the door, etc.). Delivered goods are brought in only through the door; goods are not brought in through the balcony or windows.

7.7 If a discrepancy in the quality and/or range of goods is detected, the Buyer has no right to accept goods that do not correspond to the quality or range. The Buyer must formalize their refusal to accept the goods and indicate the identified discrepancies; the refusal is formalized in the form of confirmation of delivery of goods and/or in the form provided by the delivery employee. In the event of a discrepancy in the quantity of goods, the Buyer must indicate the identified discrepancies by filling out the form of confirmation of delivery of goods and/or the form provided by the delivery employee.

7.8 If the Buyer has accepted the goods without any comments, the order is considered delivered: in undamaged packaging, in the required quantity, with the appropriate quality and assortment, i.e. the received order complies with the terms of the Purchase and Sale Agreement, and additional services related to the sale and delivery of goods have been provided properly.

7.9 The Buyer undertakes to accept the goods in person. Upon delivery of the goods, the Buyer may be required to present identification (passport or identification card) and the order information sent by the Seller to the Buyer.

7.10 Delivery of goods to the address specified by the Buyer means that the goods have been handed over to the Buyer, regardless of whether the Buyer or any other person who has accepted the goods at the specified address actually accepts the goods. In the event that the Buyer cannot accept the goods in person, and the goods are delivered to the specified address, the Buyer shall not have the right to make claims against the Seller regarding the delivery of the goods to an unsuitable person. If the goods are not delivered on the scheduled day, the Buyer shall immediately, but no later than the day after the scheduled delivery, inform the Seller thereof. Otherwise, the Buyer shall lose the right to make claims against the Seller related to the delay and/or failure to deliver the goods.

7.11 The delivery terms specified in the description of the Product are preliminary. The delivery terms for the products do not apply in cases where the Seller does not have the required products in stock and the Buyer is informed of the shortage of the ordered products. By confirming these Rules, the Buyer agrees that in exceptional cases the delivery of the products may be delayed due to unforeseen circumstances beyond the control of the Seller. In such a case, the Seller undertakes to immediately contact the Buyer and agree on the delivery terms and other terms. If the Seller does not deliver the products within the time period specified in the product order and the Parties do not agree on an additional time period for the delivery of the products, the Buyer may exercise the right set out in paragraph 4.1.2 of the Rules – to withdraw from the Purchase and Sale Agreement concluded in the Online Store.

7.12 The Seller is released from liability for violation of the terms of delivery of goods if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances dependent on the Buyer.

8. RECEIPT, STORAGE AND WAREHOUSING OF GOODS

8.1 The Buyer is obliged to pick up the ordered goods no later than 7 (seven) days after the Seller has informed the Buyer of the possibility of arriving and picking up the ordered goods.

8.2 After the Buyer receives the goods, they are considered to have been transferred (delivered) to the Buyer.

9. QUALITY AND WARRANTY OF GOODS

9.1 The main characteristics of the goods sold are indicated in the description attached to each product. The indicated characteristics and description may differ from the actual specifications of the product.

9.2 The images of the products posted in the store in their color, shape or other parameters may not correspond to the actual size, shape or color of the products due to the characteristics of the electronic devices used by the Buyer or for other technical reasons, also taking into account reasonably possible discrepancies in appearance.

9.3 The warranty for goods purchased by the Buyer is 2 (two) years, unless otherwise specified in the Store.

9.4 If the product does not meet the quality requirements, the Buyer has the right to keep the product and receive part of the price paid for the product by agreeing with the Seller, or return the product and receive a full refund or ask the Seller to replace the defective product.

9.5 The seller does not provide warranty services for the goods.

10. REFUSAL FROM THE AGREEMENT AND RETURN OF GOODS

10.1 The Buyer has the right to withdraw from the electronic Sales and Purchase Agreement without giving a reason, within 14 days from the date of delivery (receipt) of the goods, except for the cases specified in the Regulations of the Cabinet of Ministers of the Republic of Latvia No. 255 "Remote Contract Rules" dated May 20, 2014. The Buyer has the right to withdraw from the Sales and Purchase Agreement by delivering the goods to the Pick-up Point or by filling out a notice of withdrawal from the Sales and Purchase Agreement by sending a notice of withdrawal from the Sales and Purchase Agreement to the e-mail address info@ecosphere.eu. The Buyer must clearly formulate their withdrawal from the Sales and Purchase Agreement. The Buyer is obliged to provide a payment document (invoice, receipt, etc.) proving the purchase of goods by the Buyer from the Seller; the documents must be provided at the Pick-up Point or a copy must be sent together with the notice of withdrawal from the agreement. In the event that the Buyer has purchased several goods with one sales contract, the right of withdrawal applies both to all goods and to one or several goods. The conditions specified further in paragraphs 10.2. – 10.13 of the Rules apply in cases where the goods are returned by the Buyer.

10.2 The goods shall be returned to the Seller no later than 14 (fourteen) calendar days from the date of submission to the Seller of the notice of withdrawal from the Purchase and Sale Agreement. The Buyer shall be responsible for the proper packaging of the goods upon return. The Buyer shall bear the direct costs of returning the goods, unless otherwise specified by the Seller to the Buyer after receiving the notice of withdrawal from the Purchase and Sale Agreement.

10.3 The goods must be returned to the Pick-up Point in person or via courier services selected by the Buyer. Before returning the goods, the Buyer must contact the Seller by email at info@ecosphere.eu to agree on the return method and the exact address.

10.4 The Buyer will be able to receive money for the goods after the goods are returned to the Seller. If the Buyer returns only part of the purchased goods, the amount paid for delivery will not be returned. The money will be returned to the bank account from which the purchase was made. If payment for the goods was made by payment card, the money will be returned to the same card from which the payment was made.

10.5 The Seller is not responsible for violation of the refund policy if this occurs due to the fault of the Buyer: delay in returning goods, incorrect data, etc.

10.6 For any type of return of goods, the Seller does not reimburse the Buyer for additional expenses.

10.7 In cases other than withdrawal from the contract, when the Buyer is not satisfied with the shape, size, colour, model or completeness of the goods, the return of goods is possible in the manner established by the Rules, as well as in the manner established by the legislation of the Republic of Latvia. Unpacked goods for personal use are not subject to return due to hygiene standards, and amounts paid for services rendered are also not subject to return. The list of these goods can be found in the Regulations of the Cabinet of Ministers of the Republic of Latvia No. 255 "Remote Contract Rules" dated May 20, 2014.

10.8 In case of a defect, the Buyer has the right to replace the defective goods with new goods, ask for a price reduction for the defective goods or return the goods and receive the amount paid for the returned goods. Defective goods will be replaced or returned in accordance with these Rules and the legislation of the Republic of Latvia.

10.9 The Buyer is obliged to comply with the following conditions when returning goods:

10.9.1 When returning goods, they must be in their original packaging;

10.9.2 the goods must not be damaged by the Buyer;

10.9.3 the goods must not be used, the goods must be in marketable condition (with labels and protective film, etc.). Return of defective goods does not apply to this clause;

10.9.4 the returned goods must be in the same configuration as when received by the Buyer;

10.9.5 At the request of the Seller, when returning the goods, it is necessary to provide a VAT invoice confirming its purchase.

10.10 Before returning or replacing defective goods, as well as in cases where quality goods are returned not due to withdrawal from the contract, the Buyer contacts the Seller by e-mail: info@ecosphere.eu and agrees on the terms of return or replacement of goods.

10.11 The seller has the right to refuse to return the goods and the amount paid if the returned goods are not complete, damaged, faulty and/or improperly packaged.

10.12 The Buyer cannot return goods whose return is not provided for by the legal acts of the Republic of Latvia.

10.13 In the event of poor quality services, the Buyer has the right to demand that the deficiencies be corrected, the cost of the services paid be refunded, or the price for the services be reduced.

11. DISCOUNTS AND PROMOTIONS

11.1 The Seller, at its own discretion, has the right to organize various promotions and provide discounts in the Online Store. Discounts and promotions in the Online Store do not necessarily have to coincide with discounts and promotions in the Seller's physical store.

11.2 Detailed information about discounts and promotions is provided in the online store during the period of a specific promotion or discount.

11.3 In the event that the Buyer purchases a product for which the Seller provides a certain discount or gift, and the Buyer later exercises the provided right to return the product, the Buyer will be refunded only the amount actually paid by him for the product.

12. LIABILITY OF THE PARTIES

12.1 The Buyer is responsible for the accuracy of the Registration Data. If the Buyer fails to provide accurate Registration Data and/or fails to update it in a timely manner, the Seller shall not be liable for any inconvenience caused.

12.2 The Buyer is responsible for the transfer of Registration Data to third parties. If a third party uses the services of the Online Store using the Buyer's data, the Seller considers this person to be the Buyer, and the Buyer is responsible for all subsequent obligations.

12.3 The Seller is released from any liability in cases where losses arose due to the fact that the Buyer, despite the Seller’s recommendations and his obligations, did not read the Rules and/or the Sales Agreement, despite the fact that he was given such an opportunity.

12.4 The Seller is responsible for any failure in the operation of the Online Store and for any losses or damages to the Buyer or third parties, if they were caused by the Seller’s intentional actions.

12.5 If the Seller's online store contains links to websites of other companies, institutions, organizations or individuals, the Seller is not responsible for the information published there or the activities carried out there, does not review such sites, does not control them and is not a representative of those companies and individuals.

12.6 In the event of damage, the guilty party shall compensate only the direct losses of the other party.

12.7 The Seller shall not be liable for failure to perform the Sales Agreement and/or for non-delivery of goods or late delivery if this occurred due to the fault of third parties or due to circumstances that the Seller could not control and reasonably foresee at the time of concluding the Sales Agreement and could not prevent the occurrence of such circumstances or their consequences (force majeure circumstances). If the said circumstances last for more than 1 (one) month, the parties have the right to terminate the Sales Agreement by mutual agreement.

13. PROVISION OF INFORMATION

13.1 The Seller sends all messages and other information to the Buyer to the specified e-mail. The letter is considered received after 24 hours from the moment of its sending.

13.2 The Seller shall not be liable for any failures in the Internet connection, networks of email service providers, due to which the Buyer does not receive emails from the Seller.

13.3 The Buyer sends all messages, demands, requests and questions to the contacts specified in these Rules, as well as to the contact addresses specified in the “Contact information and details” section of the Online Store.

14. FINAL PROVISIONS

14.1 All information published on the Seller's online store website, including, but not limited to, these Rules, information about the Seller, the goods and services offered, as well as their properties, the procedure for exercising the Buyer's right to withdraw from the purchase and sale agreement, the services provided by the Seller for servicing the goods and the warranty (if any), are considered to be provided to the Buyer in writing.

14.2 The Rules and the Purchase and Sale Agreement between the Buyer and the Seller shall be governed by the legislation of the Republic of Latvia.

14.3 The Seller has the right at any time, without the consent and notification of the Buyer, to assign its rights and obligations arising from these Rules.

14.4 All disagreements between the Buyer and the Seller regarding the Rules shall be settled by negotiations. If the Parties fail to settle the dispute by negotiations within 15 (fifteen) days, the disputes shall be finally settled in accordance with the procedure established by the legislation of the Republic of Latvia.

14.5 The Buyer has the right to send a request and/or complaint to the Consumer Rights Protection Centre (Brīvības Street 55, Riga, Latvia, LV-1010, phone: +371 65452554 e-mail: ptac@ptac.gov.lv, website: www.ptac.gov.lv), regarding the goods purchased in the Store. Or fill out the form on the Electronic Platform for the Resolution of Consumer Disputes, available at http://ec.europa.eu.

14.6 These rules are valid from August 31, 2025.

15. CONTACT INFORMATION AND DETAILS

Address:
Phone:
E-mail:
Company:
Legal address:
Physical address:
Registration number:
VAT number:
Account number:
Bank code:
Bank: